Front Office Procedures

TARGET GROUP: Front Office and Administrative  Staff.

BACKGROUND: This programme is designed to give an overall insight into the Organization and operations of Front office. Upon completion of the programme, participants should display a high level of professionalism, efficiency in Front office operations and cordial relationships with internal and external customers.

COURSE CONTENT:

1. Organization of Front Office Processes & Procedures
2. The Role of Front Office Staff in good Public Relations
3. Front Office Equipment
4. Customer Service Excellence

ASSESSMENT: Class assignment and exam